Z a c c B o x
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We are Global Digital Brand Tech Agency.

New York
123 Business St, Suite 456, City, State, ZIP Code 3456, Country.
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This Agreement outlines the Terms and Conditions of Use and the Privacy Policy for the use of Zaccbox ERP, a software platform owned and operated by Zapproach Ltd. This document governs the use of all Zaccbox ERP modules, including Retail, Accounting, HR, and other connected services.

1. Introduction

These Terms apply to the use of Zaccbox ERP, the proprietary software solution of Zapproach Ltd., including all web and mobile platforms. By using Zaccbox ERP, you agree to these Terms.

2. Definitions
  • Client: Any company or individual who subscribes to or uses Zaccbox ERP services.
  • User: Any individual authorized by the Client to access the system.
  • Service: The Zaccbox ERP platform and all related modules and services provided by Zapproach Ltd., including but not limited to Retail, Accounting, HR, and other enterprise resource planning tools.
  • Platform: Refers to the Zaccbox ERP system including all web, mobile, and API interfaces
  • Modules: Individual functional components of Zaccbox ERP such as HR, Retail, Accounting, etc.
  • Super User: An authorized representative of the Client with administrative rights to manage users and requests.
  • Third Party: Any external service provider or tool integrated into the platform not owned by Zapproach Ltd.
3. User onboarding & setup
  • Upon onboarding, Clients must complete a setup checklist issued by Zapproach Ltd.
  • The Client is responsible for configuring their company structure, including but not limited to: company information, chart of accounts, VAT settings, user permissions, POS setups, inventory categorization, and cost centers.
  • Clients are fully responsible for the accuracy of all data entered into Zaccbox ERP, including sales, expenses, payroll, supplier data, and statutory declarations.
  • Zapproach Ltd. is not liable for any errors, misstatements, or incomplete data submitted or configured by the Client.

4. Information Collection

Some analytics or tracking tools used on our website may be provided by third-party service providers, such as Google Analytics or Meta Pixel. Users are advised to review their privacy policies as applicable.

  • a, Registration Information:
    When you register on our website, we collect personal information, such as your name, email address, company details, and contact information. This information is used to provide you with access to our services.
  • b, Usage Data:
    We collect data on how you interact with our website, including pages visited, time spent on the site, and preferences. This information is used to improve our website and provide a personalized experience.

4. Use of information

  • a, Account Management and User Experience:
    We use your personal information to manage your registered account and ensure seamless access to our services.
  • b, Service Delivery:
    We use the information you provide to deliver requested services, such as access to software and mobile app downloads.
  • c, Communication:
    We may use your contact information to send you updates, support communications, and promotional offers, in compliance with Mauritian regulations.
    Users may opt out of receiving promotional communications at any time by clicking the ‘unsubscribe’ link included in such messages or by emailing support@zapproach.com.

6. Service access & availabilty

Supported devices include modern browsers (Chrome, Edge, Firefox, Safari) and Android/iOS mobile devices updated to the latest OS versions.

Access to Zaccbox ERP requires stable internet connectivity and a supported device.

Access management and user roles must be handled by the Client, and changes must be submitted via a written request by the designated Super User.

Scheduled maintenance and updates may lead to temporary service unavailability. Where possible, Clients will be notified 2–3 days in advance.

7. Maintenance & Support

Zapproach Ltd. will release system updates for security, functional improvements, and compliance enhancements. These updates will be communicated in advance.

Technical support is available Monday to Friday, 09:30–17:00 on business days. Support is extended only to trained and authorized Client representatives.

8. Fees, Payments and Cancellation

Zaccbox ERP is billed monthly in advance via standing order. Registration or onboarding fees must be cleared at least 2 days prior to activation.

Clients must notify Zapproach Ltd. of cancellation with a minimum one-week written notice. Months already initiated are billable

No refunds for partial months; amounts already paid are non-refundable.

Services may be suspended if payment is overdue for more than two (2) consecutive months

9. Data ownership & cilent responsibilities

All business data entered into Zaccbox ERP by the Client remains the Client’s property.

Clients are responsible for ensuring data is lawful, accurate, and up to date.

The platform must not be used to process or store data in breach of any applicable law or regulation

9.1 AI-Driven features and data validation

Zaccbox ERP may incorporate artificial intelligence (AI)-driven features to enhance data processing, reporting, or operational efficiency. While these tools are designed to improve productivity, Clients remain fully responsible for verifying the accuracy, completeness, and appropriateness of all data before final validation, submission, or usage.

Zapproach Ltd. does not guarantee the absolute accuracy of AI-generated results and shall not be held liable for any discrepancies, misinterpretations, or damages arising from reliance on AI-assisted outputs. It is the Client’s sole responsibility to review and confirm the correctness of all critical business information.

10. Data Protection & Privacy (GDPR & Mauritius DPA 2017 Compliant

Zapproach Ltd., as the owner and operator of Zaccbox ERP, commits to protecting all user and business data in accordance with:

  • The General Data Protection Regulation (EU) 2016/679 (GDPR);
  • The Data Protection Act 2017 of Mauritius.

Zapproach Ltd. is the Data Processor and acts on instructions from the Client, who is the Data Controller

Data is encrypted in transit and at rest using up-to-date encryption technologies.

Our website is equipped with robust security measures, including firewalls, Intrusion Prevention Systems (IPS), Intrusion Detection Systems (IDS), and access controls, all monitored in real-time with a Security Information and Event Management (SIEM) system to safeguard your personal data against unauthorized access.

Zaccbox ERP data is hosted on secure cloud infrastructure located in the European Union and/or Mauritius, depending on client preference

Clients and Users are entitled to exercise their rights under the aforementioned Acts, including:

  • Right of Access
  • Right to Rectification
  • Right to Erasure
  • Right to Restrict Processing
  • RRight to Object
  • Right to Data Portability

Zapproach Ltd. only discloses data to third parties where necessary for service performance, legal compliance, or upon lawful request.

In the event of a data breach, Zapproach Ltd. shall:

  • Notify the affected Client(s) within two (2) business days;
  • Launch an immediate internal investigation;
  • Support compliance with breach reporting obligations under Article 33 of GDPR and Section 21 of the DPA 2017.

11. Cookies & Technologies

Zaccbox ERP may utilize cookies for session continuity, user preferences, and analytics.

Clients and users can manage their cookie preferences through browser settings. Cookies used include: essential session cookies, performance analytics (Google Analytics), and user preference cookies. Users may disable cookies via browser settings, although this may affect functionality

12. Confidentiality

Zapproach Ltd. and the Client agree to treat all exchanged confidential data with care and not to disclose it to third parties without written consent

This confidentiality agreement remains enforceable for five (5) years after the termination of the contract.

13. Limitation of Liability

Zapproach Ltd.’s total liability for any claims arising from the use of Zaccbox ERP shall be limited to the amount paid by the Client in the twelve (12) months preceding the event.

Zapproach Ltd. shall not be liable for indirect or consequential damages, including data loss, business interruption, or reputational damage.

14. Termination

Either party may terminate the agreement with a written notice of at least one (1) week.

Zapproach Ltd. reserves the right to suspend or terminate Client access for violations of law or contractual terms.

15. Governing law & Jurisdiction

This Agreement is governed by the laws of the Republic of Mauritius.

All disputes shall fall under the non-exclusive jurisdiction of the Courts of Mauritius.

16. Amendments

Zapproach Ltd. may update these Terms periodically. Notifications will be sent via email or notified through the platform Clients will be notified at least 14 days before changes take effect.

Continued use of Zaccbox ERP indicates acceptance of the amended terms.

17. Social Media Use

Users must not share confidential business information via public or social media platforms.

Zapproach Ltd. may repost or use public user-generated content for marketing purposes.

18. Third Party Services & Integrations

Zaccbox ERP may integrate with external third-party services including but not limited to payment gateways, accounting APIs, and messaging platforms.

Zapproach Ltd. is not responsible for the data processing practices, security, or failures of these third-party services.

Clients are advised to review and comply with the terms and privacy policies of any third-party services they authorize.

19. Service Level Agreement

Zapproach Ltd. will endeavor to maintain an uptime availability of 99.5% per calendar month, excluding scheduled maintenance or force majeure.

Remediation for downtime shall be determined at the discretion of Zapproach Ltd., unless otherwise contractually agreed.

20. Audit Rights & Regulatory Access

If required by legal or regulatory authorities, Zapproach Ltd. will grant appropriate access to system logs or reports, ensuring data privacy is maintained.

Clients must provide sufficient justification or notice before initiating an audit request

21. Data Retention & Exit Policy

Upon termination, Client data will be retained for 30 calendar days to facilitate export or backup (CSV and/or Excel format).

After the retention period, Zapproach Ltd. will securely delete all client data unless required to retain by law

Retrieval of data after deletion is not possible.

22.Force Majeure

Zapproach Ltd. shall not be held liable for failure to perform its obligations if such failure is due to unforeseen circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, cyberattacks, or government restrictions.

For further information or compliance-related inquiries, please contact Zapproach Ltd at support@zapproach.com.
These Terms of Use are drafted in accordance with the Data Protection Act 2017 (Mauritius) and the General Data Protection Regulation (GDPR) and apply exclusively to Zaccbox ERP owned by Zapproach Ltd.